Legal
Policies

Information we collect

When you interact with Techcloude through this website, email, messaging channels, project onboarding, support, or feedback workflows, we may collect the following information:

We do not intentionally collect sensitive personal information such as payment card numbers, government IDs, health data, or passwords through this website.

• Contact information - your name, email address, phone number, company name, and any details you provide in your message.
• Project details - briefs, requirements, budgets, timelines, assets, credentials you choose to provide, feedback, and files shared during a project engagement.
• Usage data - browser type, device type, pages visited, approximate location, time on site, referring URLs, and diagnostic data collected through hosting and analytics tools.
• Communication records - emails, form submissions, feedback responses, meeting notes, and messages exchanged between you and our team.

How we use your information

The information we collect is used to operate our business, protect our services, and serve you better:

We will not send promotional marketing unless you have opted in or there is another lawful basis to contact you. You may opt out at any time.

• Responding to your contact form submissions and inquiries
• Scoping, planning, and delivering your project
• Sending project updates and relevant communications
• Managing accounts, access, invoices, records, and support requests
• Improving the performance and content of our website
• Protecting our website, systems, clients, and team from abuse or security risks
• Complying with legal obligations where required

Sharing your data

We do not sell, rent, or trade your personal information. We share data only when needed to deliver services, operate the website, protect legal rights, or comply with law:

• Service providers - tools we use to run our business, such as hosting, analytics, authentication, email, file storage, databases, payment or accounting tools, and project management systems.
• Legal requirements - if required by law, court order, or to protect the rights and safety of Techcloude or others.
• Client-approved collaborators - contractors or specialist partners working under confidentiality expectations when required for project delivery.
• Business transfers - in the unlikely event of a merger or acquisition, your data may transfer as part of that transaction.

Cookies

Our website may use cookies, local storage, and similar technologies to keep the site functional, measure performance, improve usability, and secure sessions where applicable. These may include:

You can control cookie behavior through your browser preferences. Some features may not work correctly if essential cookies are blocked.

• Essential cookies - required for core site functionality. They cannot be disabled.
• Analytics cookies - anonymous data about how you navigate the site. You may opt out via your browser settings.

Data retention

We retain personal information only for as long as necessary for the purposes it was collected, including project delivery, support, legal, accounting, tax, audit, and reporting obligations. Project records are generally retained for up to 5 years after project completion unless a longer period is required or agreed. Contact form submissions are generally retained for up to 24 months.

You may request deletion of your data at any time by contacting us directly.

Your rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us using the details at the bottom of this page. We will respond within 30 days.

• Right to access - request a copy of the data we hold about you
• Right to rectification - request correction of inaccurate data
• Right to erasure - request deletion of your personal data
• Right to restrict processing - ask us to limit how we use your data
• Right to data portability - receive your data in a structured format
• Right to object - object to certain types of processing
• Right to withdraw consent - where processing is based on consent

Third-party links

Our website may contain links to third-party websites, live demos, client websites, payment pages, product tools, or social platforms. These sites have their own privacy practices, and we are not responsible for their content, security, or policies. Please review the privacy policy of any external site you visit.

Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or loss. Measures may include HTTPS, access controls, secure cloud services, least-privilege access, backups, and audit-friendly workflows. However, no method of internet transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately and we will remove it promptly.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, tools, business practices, or legal requirements. When we do, we will update the last updated date at the top of this page. If a material change affects active clients, we may also notify them by email or project communication channel.

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out: